With more than 180 million monthly visitors on Amazon's site, sellers are bound to run into issues occasionally.
When selling with Amazon, it's necessary to know how to contact Amazon seller support or find the answer yourself, to resolve Seller Central issues and questions quickly and efficiently.
Your issues could range from not being able to find a customer's shipping information to account suspension. Contacting Amazon as a seller has never been easier.
Keep reading to understand what Amazon seller support does and the 4 types of contact options you have as an Amazon seller.
What is Amazon Seller Support?
Seller support is an Amazon support function to provide guidance and assistance to Amazon's 1.9 million merchants.
Seller support is limited in what support it can provide, but the following is a simple list of areas you can get help with:
- Registering your seller account
- Updating product information, such as description or pricing
- Account settings
- Inventory and ordering
- Shipping and payments
- Tax questions
- Reporting a violation
Depending on where you are located, the help seller support can offer will vary.
If you sell in the US, you can review the support topics page for more information.
For all other countries, visit the seller support home page and choose your location.
How to Gain Support from Other Locations
Before contacting Amazon seller support, it is a good idea to check other avenues to see if your questions or issues have already been dealt with by other sellers.
Here are the best resources we found to help Amazon sellers:
Facebook has many groups around selling on Amazon. You'll get to interact with other people with the same ambitions as you and learn more information along the way.
It's a win-win.
The "Amazon Sellers" group has 62,000 Amazon merchants discussing tips, best practices, and other information. Amazon Sellers and FBA Community house 50,000+ members talking about SEO, listings, promotions, and more.
Amazon FBA Sellers Family is for FBA sellers and all related topics.
You can also search for more groups on the Facebook page with keywords related to selling on Amazon.
Amazon Seller App
You can download the Amazon seller application, which allows you to interact with support directly regarding open cases.
The app has several other capabilities:
- Sales analysis
- Order fulfillment
- Ordering and inventory management
- Customer engagement/response
- Sponsored products management
- Create listings
- Edit photos
Amazon Sellers Blogs are great resources with statistics, facts, tips, tricks, and troubleshooting articles written by the seller support team.
Helpful tips include:
- Returns processing
- Managing orders effectively
- Using Google shopping with Amazon
- Checkout by Amazon
- Growth and development
- Account security
- Buyer feedback
Other Social Media Platforms
Seller support seems to be very active on Twitter. Their page is very active where they share articles, tips, and statistics about selling on Amazon.
There are several Reddit threads about Slack support chats, some based on location.
Speaking of Reddit, you can join several communities for Amazon sellers. The groups with the most users are:
Contacting Amazon as a Seller
If you've scoured the web and your resources and still haven't found a solution, it's time to contact support.
To streamline your support issue and ensure a quick resolution, you should have all the necessary information.
Before contacting support, you should have:
- Knowledge of the type of problem you have, either selling or advertising or stores issue. Typically 1 problem per opened support case.
- Method of support you want (phone, email, chat)
- How long the issue has been going on
- Exact details regarding the issue and all relevant information, such as product listing numbers, links, and screenshots of your issue
- Your account details and billing information are on hand to verify your identity
Be prepared to answer questions and explain your issue in detail whichever avenue of support you choose. If you have multiple issues, it's best to focus on one at a time so you don't overwhelm your representative.
You can send multiple issues in one request, but you need to ensure you have broken each one out with all relevant information so your request is easy to review and understand.
It should be noted that sending multiple issues can delay the time it takes to resolve your account concerns.
How to Contact Amazon Seller Support
You have all of your information and now you are ready to get in touch with an Amazon representative.
There is not a direct phone number for you to contact Amazon seller support, so you have to go through seller central.
You'll have the option to review commonly asked questions to see if your issue is listed, and if it isn't, you can choose the "other account issues" option. Each option requires you to pick your location, the language you speak, and the nature of the problem.
Then you'll select your preferred method of contact: phone or email. You can also interact with support via the Amazon seller app and seller forums.
Here is what you need to do for each:
Contact Option 1: Inside Seller Central-Email
When you are inside seller central, click Help at the top right corner of your homepage
Then follow an on-screen steps
You'll be able to choose email as your contact option. Choosing this option requires you to list out the issue you are having, the reason for your contact request, and why you believe you are having this issue (if applicable).
Email requests are responded to within 24 hours.
This option is best for non-urgent requests that can be easily explained in written format.
Contact Option 2: Inside Seller Central-Phone
When you choose the phone option, you enter similar information as you would with the email option, only you will choose "Contact method: Phone".
With the phone option, you can check a box saying the issue is urgent and requires immediate contact to get faster help.
Choose this option for urgent or complex matters that you'll need to speak to an actual person verbally to make them understand the situation.
Contact Option 3: Forums
The Amazon seller forum is full of information from sellers and support agents regarding a variety of topics, such as:
- General questions
- Help for new sellers
- Account health
- Fulfillment by Amazon
- Sponsored products
- Amazon Marketplace Web Service
- International selling
- Site feedback
You sign in with your seller central account and you can access forums as a commenter. Without signing in, you can just view current threads.
There are tons of threads and tons of topics in the forum! Many give step-by-step instructions on how to solve issues.
Contact Option 4: Amazon Seller App-Chat
Research finds that the only way to chat with support is through the Amazon seller app.
The free app will allow you to connect your account once downloaded, enabling you the ability to chat with support.
Reduce the Need for Support with Third-Party Apps
Be proactive with your online selling!
You can reduce the need for support, and the related causes, by using a third-party application to monitor your account and alert you of any issues.
Third-party apps can help you manage your listings, identify issues as they arise, help you manage customers, and so much more.
There are many providers out there offering services to Amazon sellers, so it's best to do your research and understand what each one offers so you can choose the best fit for your needs.
A few things to look for:
- Good customer reviews
- Are the issues I face something they can help solve?
- Is the price affordable?
- Ease of getting started and integrating my selling account
- Does it help prevent hijackers?
- Does it offer 24/7 support?
- Does it cover all Amazon markets?
We all know the world never sleeps, so support and markets covered are especially important.
With Bindwise's services, you can set up seller tracking and monitoring to be able to track late shipments, be alerted of changes to product listing or details, and more.
Select a Third-Party Solution
You now know at least 8 different ways to solve any problem that arises with your Amazon seller account, from contacting Amazon as a seller to browsing social media pages for groups with other sellers.
With this much information, you are sure to solve any problem quickly.
Of course, you can always proactively deter any problems with a third-party integrator.
Learn more about Bindwise's solutions for Amazon sellers and get started today for a little as $0/month.